- If you are placing a booking with Fox Limousines, you are confirming you have read and understood Terms and Conditions fully and abide by the agreement between us and you with regard to your booking
- We are not held responsible for Financial or Personal Loss to you in the event of Mechanical Breakdown or if the limousine is involved in an accident which therefore cannot be sent to you and Events beyond our control, including Traffic, Accidents, Riots, Civil Disturbance, Industrial Dispute, Terrorism, Threat of War, Natural Disasters, Road Closures, Motorways Shut, Or Virus.
If a limousine is late because of Traffic There is No Refund
We are not responsible for any Personal Losses in the Vehicle. You leave your Personal Belongings at your own risk Eg I.Phones, I Pads, Cameras, C.Ds, drinks. Credit Cards, Cash money. You are Responsible for your Own Belongings at all Times. - Smoking and Drug use is Banned at all times in our Vehicles If the driver is aware of Any of these activities in the limousine. The driver will stop the limousine immediately and eject all the passengers.
We are not accountable for any Financial travel costs.
If There is Any damage caused to the limousine
You the Hirer shall be held responsible.
Including Glasses, which is £10.00 per Glass Broken
If Anyone in the limousine is Sick, in the limousine while on a journey, it is £150.00 Valet charge - If while Travelling there is Racist, Sexist, unruly behaviour, the journey will be Terminated.
There are No Refunds - If You want extra drop offs at the end of the journey, if the driver can do some, before their next job, please contact the office, as there is a charge for extra drops depending on the distance Extra drops Cannot Be Done for Free.
- Interior of Limousines and Weddings Cars all vary and cannot be guaranteed that the interior will be the same as it is on site. As we have different limousines and wedding cars with different interiors that are not on site.
7. On a booking that is made through the office, a one-way journey constitutes a hours hire only, traffic is also considered if it goes over the hours hire.
8. A pick-up and return are picked up from one destination dropped to the venue and then brought back at a later time that has been booked with the hirer, through the office.
9. On arrival to a job, you have 10-15 minutes grace of waiting time to get into the vehicle, if it goes over 10-15 minutes, then you will be charged waiting time by the hour. Depending on the size of the vehicle. As these limousines have to go from job to job especially on Saturdays, therefore they cannot be running late.
10. When limousines and Wedding cars are booked we cannot guarantee the interior will be the one you booked. The outside is all the same, but they have different colour interiors. But they are top of the range vehicles.
11. The limousines cannot always drop you off right outside the drop-off point, if the roads are tight. You have to look at size of limousines and alot of roads in Central London, in particular have red routes with cameras.Or simply are very tight .The driver will drop you off as near to drop off point as he can. Sometimes you will have to walk to get to club or restaurant.
12. Limousines that are booked always comes on time but sometimes because of no fault of their own drivers can get in middle of traffic jams, accidents and can end up being late. There is not alot we can do in situation lie that . We will not accept any financial loss if vehicle arrives late
13.When limousines are booked, they are in well maintained order ie music systems and air con are fully working.If for any reason there any complaints about the vehicle they have too be made on day to driver or office, on within 24 hours of the journey having been made in limousine Not 48 hours or 1 week , 2 weeks, 3 weeks after the journey was booked .It is wholly unfair too send pictures or complaints a week after the journey. As it would look very pretentious and almost artificial and would not be looked at as it would by pass the time A we take hundreds of happy passengers out every week and it would be unfair on both parties to talk of a journey that happened a week or two earlier.Where a driver cannot focus or remember a particular job.
14. Limousines are working vehicles , the Air con in limousines is not like a ice box you would get even in normal car. We are now experiencing global warming and very intense heat in summer. You have too remember Limousines are normal cars which have been stretched 30-40 feet. It does not mean any extra air has been put in to accommodate extra long vehicles.They still have standard air con inside, which would be in normal car. Do think about when you book in summer and are adverse to intense heat.
15. Drivers are always dressed smart on jobs and importantly are respectful to customers.As of nature of job ie party vehicles they are smart but are casual. During summer it is trousers and shirt, but they are not stuffy. Same as on weddings.
16. Limousines are working vehicles all year round. The summer which is busiest time they are out constantly out on road with not enough time to make repairs. Eg if there is stitch gone on chair or bulb fused. If they were taken off road for minor repairs . It could take 7-14 days not only would we be a limo short but customers would suffer greatly. As there is shortage of limos in summer anyway especially during prom season. Therefore it is not an excuse for refund for minor issues and partial refund will not be given
CANCELLATIONS
Once a Deposit is made, it is Non-Refundable, as Firstly we would have to turn away other Customers.
- The Deposits go towards Administration Costs, Paying Staff, Phone Calls.
- So we DO NOT REFUND ANY DEPOSITS after the booking has been made after you have decided to Cancel.
- Whether the booking has been made A Hour Ago, Week, or Month Earlier.
- If there are Cancellation 6 weeks before booking there is Full Fees too be paid off of the Booking that has been made, for May, June, July, August, otherwise on other months, 21 days before Booking.
- We will at all times send the limousine you have booked, but if there is a Mechanical Breakdown or an Accident on the way to you and we are unable to send the limousine you wanted we shall send an alternative vehicle, which we have available at the yard.
- Interior and colour may not be the same. OR we will refund the Deposit if no vehicle is available on day to send to you and you will have to make your own arrangements for transport as there is nothing else we can do if there is a breakdown, with no other vehicle to supply to you, but breakdowns are very very rare as all vehicles are very well maintained.
- If There is a Breakdown 24 hours before or on morning of job, or few hours before and we do not have a limousine available on that day as they have all been booked up , we will use another operator last minute if make and model is the same , or can carry the amount of passengers as to not let the customer down last minute. We will use at our discretion. It is better to have a limo, then no limousine turn up.
- If a limousine is late because of traffic or breakdowns. We are not responsible if there is a loss Eg a show, restaurant , Airport , Prom or event booked is missed or half missed or even cannot be attended because vehicle has been late or not turned up, because of breakdown or traffic we are not responsible of any financial loss that may occur, or pay any compensation as these events are Totally out of our Control
- All limos are working vehicles which are well maintained to the best of our ability, but on occasions when karaoke , air con , does not work It is out of our control, and we do not take any responsibility .On rare occasion the vehicles will go out evening before and there is a blow-out . There is not enough time to get them looked at, the next day they have to go out on booking .It is choice between having a limo without karaoke, air con etc to no vehicle turning up. Sp there is no partial refund
- Coronavirus; AFTER THE LATEST ANNOUNCEMENT FROM GOVERNMENT THE COUNTRY IS NOW OPEN FOR BUSINESS. ALL the bookings that were cancelled because of covid have now have been processed and rebooked
- From 10th APRIL 2022
- We are not rebooking any more of the limousines using the deposit that had been cancelled because of virus before 10th April 2022
- ANY Future new bookings have to be rebooked with new deposit .
- Covid is now spreading rapidly again. Any Future booking that have been cancelled because of virus , customers will lose their deposit , if you want to rebook you have to put another deposit towards a new booking . As we would of turned away other customers. Please do consider this with future bookings. As gov has opened up society and it is up to everyone to be responsible if you are not well do not book a limousine.
- We have been in business for 25 years and were one of the first limousine companies in London. We have transported thousands of very happy passengers to their destinations. To Their School Proms, Weddings, hen parties, children’s birthdays.etc and hope to continue to do so for next 25 years . Having seen and survived , 9/11, financial Meltdowns, Corona Virus. Over the years we have taken young couples to their weddings and then taken their kids on their birthdays and School proms. Whole generations have grown up in front of our eyes . It has been an honour and pleasure to serve the community. We have held to Our customer service and high standards throughout past 25 years and will continue to do so .